FREQUENTLY ASKED QUESTIONS

AmpBiotic® is our new breakthrough product. It's the latest RedoxBox's innovation and we are proud to be the first to present it WorldWide. AmpBiotic® is the result of intense research on Vitamin D3 and butyrate in gut mucosal immunity through Vitamin D Receptors or VDR.

VDR's are what science dubs as "ligand‐activated regulator of gene transcription" or to put it plainly, a switch that selectively regulates what genes are expressed in a cell. The genes switched by Vitamin D/VDR are related to immunity and normal cell division.

The great part is that evidence backed published science consistently reports that Butyrate helps express more VDR's in the cell and enhance its Vitamin D3 binding ability. When both are combined, their effects are not additive, but exponential!

We like to think that TauBiotic® is where science meets technology. We were the first to develop and market a product that includes the best possible ingredients with superior encapsulating technology that synergize to produce a net superior solution. This allows us to bring cutting-edge science to everyday life.

Yes, RedoxBox® follows Current Good Manufacturing Practices in Manufacturing, Packaging & Labeling Operations for Dietary Supplements. Only by adhering to GMP guidelines, we can assure the consumer ultra-pure products.

Yes. None of the products manufactured by RedoxBox® contain any materials that are derived from GMO crops.

RedoxBox sources raw materials that are gluten and dairy free. We manufacture in a cGMP certified facility, which practices all allergen control protocols.

Each batch of RedoxBox's finished product is specifically tested by third parties to certify that it is gluten and lactose free.

The term "organic" relates to foods that are grown following an  "integrated farming system that strives for sustainability, the enhancement of soil fertility and biological diversity whilst, with rare exceptions, prohibiting synthetic pesticides, antibiotics, synthetic fertilizers, genetically modified organisms, and growth hormones". Food grown following this system conveys a perception of quality to consumers. But it actually relates to foods that are grown rather than products that are formulated.

Many of our scientifically validated raw materials are not produced organically as they are synthesized. Our quality assurance program includes rigorous testing and scrupulous processing. The objective is ultra-high purity, be it with raw materials and finished products.

Unfortunately, our products are no longer vegan. It was a hard decision for us. If we wanted to improve the gastro-resistance of our capsules and extend its freshness we had no other option but to rely on bovine gelatin.

The current state of the art for vegan gelatin soft gels is just not there: they are not gastro-resistant and have reported issues regarding stability, increased porosity, and degradability. 

However, we remain committed and will do the transition as soon as technology for vegan softgels matures. We hope this technology leap is achieved in the shortest time possible!

Yes we do. RedoxBox® follows strict GMP guidelines to control the purity of its products and control possible contaminants, be it heavy metals or microbiological contamination. All in-house test and third-party test show absence or levels well below the trace thresholds we admit.

We currently deliver our products to 28 countries/territories in Europe. We ship to the UK and the 27 European Union members where shipments are direct and don't need import-export clearance. This situation would continue until December 31st, when the UK-EU negotiation will finish on all matters including export-import procedures.

Unfortunately, not for the moment. Shipping to countries outside the UK & the EU implies that shipments are subject to export-import clearance and might be locally regulated. We can't always assure that the parcel will reach its final destination. If you still want to proceed with a shipment to your country, please send us an email to customer.care [at] redoxbox.com and we will make sure we look into it and prepare a personalized quote.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Brexit is effective, but it came with too many unanswered questions that will be eventually resolved by December 31st.

At RedoxBox® we have planned for no deal by the end of the year. So that any order placed by an EU customer will be shipped within the Eurozone, avoiding customs clearances. All UK orders will remain domestic.

Not until the final conditions  are fully known, RedoxBox® will be able to update its pricing and tax (VAT) accordingly.

Yes, we do! If you have questions or concerns, just drop us a line at customer.care [at] redoxbox.com and a friendly customer rep will get back to you asap.

We want to make sure you are happy with your purchases. To facilitate this goal, we have adopted a simple, liberal, no questions asked, 30-day return policy. For further information, please read our B2C (business to consumer)  Refund Policy.

At RedoxBox® we understand that everyone is unique, and sometimes your microbiota will not play along. This is why we offer a 30-day money back guarantee: if you are not 100% happy with our product, we will refund it within 30 days. Check our refund policy to know more.

We currently accept payments in GBP (£ ) or EUROS (€). Prices are set accordingly when the checkout process starts. All shipments to the Euro zone are set in Euros. All other destinations are set in pound sterling.

Yes we currently accept Express Checkouts including Amazon®, Apple®, Google® & Shopify® Pay in our store. Make sure to go to the Cart/Basket to choose that payment option in the cart or during check-out.

Yes, we offer deep discounted or even free of charge product for research purposes. If you are a researcher specialized in the field of microbiota, gut and gut-brain axis, and you are in need of a high-quality butyrate dietary supplement, please apply here. We consider each application on the case by case basis.

It all depends on the type of research you are planning and designing. We study each case as per case basis and work together to reach an understanding. Be sure to fill the form with some basic details or contact us directly by email.

Yes, we welcome all inquiries, be it a small privately owned Vitamin Shop or a wholesale distributor. Our vision is to bring our products to as many consumers as possible, so that they can benefit from our innovations. Feel free to fill out this form.

Yes, we currently offer our products directly to consumers in the EU. We like to give consumers all possible choices. There are consumers that prefer the proximity and warmth of traditional Brick and Mortar Vitamin Shops or Health Stores, while others like the convenience of online ordering. At RedoxBox® we make sure our products can be present in all channels.

RedoxBox® has a commitment to privacy for its customers. We use several different order and question forms to gather information on our website. All replies are transmitted over secure lines that cannot be accessed or read by anyone else on the Internet. RedoxBox's site uses SSL encryption certificate from Shopify. For more detailed information on this subject, please refer to our Privacy Policy.

RedoxBox® has made a big effort to be as GDPR (EU General Data Protection Regulation) compliant as possible (believe us! it is not easy to navigate this piece of legislation). You will notice that we explicitly seek your approval to gather information, whether it's filling a form, placing an order or just browsing the site. We obviously need some data to offer you a functional website and walk you through the order process, but be sure that we are not data-hunters or gatherers. We are not in the data business. All in all, please make sure to review our privacy and cookie policy.

You may initiate the procedure sending an email to us at customer.care [at] redoxbox.com (you need to have an account). Once we recieve your request we will process and send all the data we currently hold about you and you will be able to act upon it. You may even anonymize your orders, although for accounting/tax purposes we need to keep a minimum record of the transactions.