AmpBiotic® is our new breakthrough product. It's the latest RedoxBox's innovation and we are proud to be the first to present it WorldWide. AmpBiotic® is the result of intense research on Vitamin D3 and butyrate in gut mucosal immunity through Vitamin D Receptors or VDR.
VDR's are what science dubs as "ligand‐activated regulator of gene transcription" or to put it plainly, a switch that selectively regulates what genes are expressed in a cell. The genes switched by Vitamin D/VDR are related to immunity and normal cell division.
The great part is that evidence backed published science consistently reports that Butyrate helps express more VDR's in the cell and enhance its Vitamin D3 binding ability. When both are combined, their effects are not additive, but exponential!
What makes TauBiotic® different?
We like to think that TauBiotic® is where science meets technology. We were the first to develop and market a product that includes the best possible ingredients with superior encapsulating technology that synergize to produce a net superior solution. This allows us to bring cutting-edge science to everyday life.
Do your products adhere to Good Manufacturing Practices (GMP)?
Yes, RedoxBox® follows Current Good Manufacturing Practices in Manufacturing, Packaging & Labeling Operations for Dietary Supplements. Only by adhering to GMP guidelines, we can assure the consumer ultra-pure products.
Are RedoxBox’s products non-GMO?
Yes. None of the products manufactured by RedoxBox® contain any materials that are derived from GMO crops.
Are RedoxBox's products gluten, dairy and common allergen free?
RedoxBox sources raw materials that are gluten and dairy free. We manufacture in a cGMP certified facility, which practices all allergen control protocols.
Each batch of RedoxBox's finished product is specifically tested by third parties to certify that it is gluten and lactose free.
Are RedoxBox's products organic?
The term "organic" relates to foods that are grown following an "integrated farming system that strives for sustainability, the enhancement of soil fertility and biological diversity whilst, with rare exceptions, prohibiting synthetic pesticides, antibiotics, synthetic fertilizers, genetically modified organisms, and growth hormones". Food grown following this system conveys a perception of quality to consumers. But it actually relates to foods that are grown rather than products that are formulated.
Many of our scientifically validated raw materials are not produced organically as they are synthesized. Our quality assurance program includes rigorous testing and scrupulous processing. The objective is ultra-high purity, be it with raw materials and finished products.
Are RedoxBox's products Vegan?
Unfortunately, our products are no longer vegan. It was a hard decision for us. If we wanted to improve the gastro-resistance of our capsules and extend its freshness we had no other option but to rely on bovine gelatin.
The current state of the art for vegan gelatin soft gels is just not there: they are not gastro-resistant and have reported issues regarding stability, increased porosity, and degradability.
However, we remain committed and will do the transition as soon as technology for vegan softgels matures. We hope this technology leap is achieved in the shortest time possible!
Do you control for contaminants in your products?
Yes we do. RedoxBox® follows strict GMP guidelines to control the purity of its products and control possible contaminants, be it heavy metals or microbiological contamination. All in-house test and third-party test show absence or levels well below the trace thresholds we admit.
When it comes to supplements, is cost an indicator of quality?
Bringing cutting-edge, GMP compliant, evidence-backed, research-driven, patented products to market cost more - period. Our vision is diametrically opposite to many commercial brands focused on driving up margins by using the cheapest raw materials available and presenting sometimes hundreds of references to the consumer. RedoxBox® is a boutique dietary supplement company that only carries two producta as today, with a trail of impressive developments coming soon.
At RedoxBox® we believe is better to offer a superb product rather than hundred references that offer no innovation and just compete for price in the market. With RedoxBox® products, you get the innovation and quality you pay for.
Where do you currently ship?
We currently deliver our products to 28 countries/territories in Europe. We ship to the UK and the 27 European Union members where shipments are direct and don't need import-export clearance. This situation would continue until December 31st, when the UK-EU negotiation will finish on all matters including export-import procedures.
What about orders outside the EU?
Unfortunately, not for the moment. Shipping to countries outside the UK & the EU implies that shipments are subject to export-import clearance and might be locally regulated. We can't always assure that the parcel will reach its final destination. If you still want to proceed with a shipment to your country, please send us an email to customer.care [at] redoxbox.com and we will make sure we look into it and prepare a personalized quote.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What about Brexit?
Brexit is effective, but it came with too many unanswered questions that will be eventually resolved by December 31st.
At RedoxBox® we have planned for no deal by the end of the year. So that any order placed by an EU customer will be shipped within the Eurozone, avoiding customs clearances. All UK orders will remain domestic.
Not until the final conditions are fully known, RedoxBox® will be able to update its pricing and tax (VAT) accordingly.
Do you provide aftersales support?
Yes, we do! If you have questions or concerns, just drop us a line at customer.care [at] redoxbox.com and a friendly customer rep will get back to you asap.
What if I need to return something?
We want to make sure you are happy with your purchases. To facilitate this goal, we have adopted a simple, liberal, no questions asked, 30-day return policy. For further information, please read our B2C (business to consumer) Refund Policy.
What is your 30 day money back guarantee?
At RedoxBox® we understand that everyone is unique, and sometimes your microbiota will not play along. This is why we offer a 30-day money back guarantee: if you are not 100% happy with our product, we will refund it within 30 days. Check our refund policy to know more.
What currencies do you support?
We currently accept payments in GBP (£ ) or EUROS (€). Prices are set accordingly when the checkout process starts. All shipments to the Euro zone are set in Euros. All other destinations are set in pound sterling.
Do you offer Amazon®, Apple®, Google® & Shopify® Pay?
Yes we currently accept Express Checkouts including Amazon®, Apple®, Google® & Shopify® Pay in our store. Make sure to go to the Cart/Basket to choose that payment option in the cart or during check-out.
Do you take credit cards? Are they secured?
We accept most major credit cards through Shopify Payments and PayPal® Express Checkout: American Express, Discover, MasterCard, and Visa. Any transactions you make are fully guaranteed and insured by Shopify® and PayPal® ; all the credit information is stored and resides with Shopify® / PayPal®. PayPal® and Shopify® are PCI compliant.
Do you offer products for research?
Yes, we offer deep discounted or even free of charge product for research purposes. If you are a researcher specialized in the field of microbiota, gut and gut-brain axis, and you are in need of a high-quality butyrate dietary supplement, please apply here. We consider each application on the case by case basis.
What do you to classify as relevant research?
It all depends on the type of research you are planning and designing. We study each case as per case basis and work together to reach an understanding. Be sure to fill the form with some basic details or contact us directly by email.
Would you be able to ship to my country?
When it comes to international trade, even sending samples or products for research projects can prove difficult. The country of destination might impose strict regulations, fees or import tariffs that will prevent delivery of the product to you. Despite the hurdles, we will always try to work with you side by side.
I am interested in your products. Can I distribute them in my country?
Yes, we welcome all inquiries, be it a small privately owned Vitamin Shop or a wholesale distributor. Our vision is to bring our products to as many consumers as possible, so that they can benefit from our innovations. Feel free to fill out this form.
But you do direct B2C sales in Europe?
Yes, we currently offer our products directly to consumers in the EU. We like to give consumers all possible choices. There are consumers that prefer the proximity and warmth of traditional Brick and Mortar Vitamin Shops or Health Stores, while others like the convenience of online ordering. At RedoxBox® we make sure our products can be present in all channels.
We are located outside the EU. Can we still apply for distribution in our country?
Yes indeed! Distributing outside the EU needs careful planning as your country may enforce regulations on dietary supplements or require registration procedures that may delay launching the product in your market. This is why we study each case individually. But we don't shy from new opportunities, so please fill this form to start the conversation!
Is the information I give out kept private?
Are you GDPR compliant?
How can I request my personal data?
You may initiate the procedure sending an email to us at customer.care [at] redoxbox.com (you need to have an account). Once we recieve your request we will process and send all the data we currently hold about you and you will be able to act upon it. You may even anonymize your orders, although for accounting/tax purposes we need to keep a minimum record of the transactions.
Is RedoxBox® PCI Compliant?
Being PCI compliant is quite an undertaking for a small business. That is why we have partnered with PayPal®, Shopify® and Amazon® Pay so that all credit card transactions are encrypted and insured on their end. By not storing any financial information from you, we won't be able to compromise it in any way.